Shipping / Delivery Details

Australian Customers

Our policy is that we do not make profit from delivery charges!

We only charge the lowest cost freight we have been able to negotiate with our couriers which is based on highly competitive rates.

We are able to deliver anywhere Australia Wide no matter where you are!

babycarseatsrus.com.au proudly work by a highly streamlined dispatch process, with most items being dispatched either same day or within 24 hours of payment being received.

All items are sent via a proper courier service.  babycarseatsrus.com.au have partnered with Direct Freight Express and Couriers Please as well as several of Australia’s largest and most trusted courier companies to offer you prompt and safe shipping right around Australia.

babycarseatsrus.com.auare able to deliver your items to your home or work address Australia wide, this includes all properly addressed rural and remote areas of our great country. A street address is mandatory, if you use a PO Box address, our friendly team will contact you to get your physical address.

Out of Stock Items

If an item is out of stock at both our large warehouse and the Manufacturer, it will be placed on backorder with both us and the Manufacturer(if Applicable). We will attempt to make contact by phone. If we can not make contact with you because the incorrect phone number has been given or there is no answer, you must contact us. You can contact us by phone or by email using the details on the Contact Us page. Please make sure that you provide your correct phone number when you place your order with us. If items such as furniture are out of stock both at our warehouse and the manufacturer(which is not the norm), ETA’s can be up to 6 weeks although this is very rare. If you want to check the ETA of a product, please use our customer service help desk and we will gladly let you know quickly.

Customers are also welcome to pick up online purchase orders from the baby store which is located at 4/229 Junction Road, Morningside, Brisbane Queensland 4170, Australia.

If you wish to pickup your goods, just enter your post code at the shopping cart and you will be given a freight quote and an option to pick up from our Brisbane Store. We will notify you when your goods are ready for pickup.

If you have already paid for it to be delivered and have changed your mind and wish to pick it up after placing your order, we will provide you with an instore credit in the form of a gift voucher for the shipping charge as long as you advise us before it has been despatched.

All Customers

Please note that we cannot accept responsibility for delays in delivery due to unforeseen circumstances nor do we refund if a courier delivers late.

Transit insurance.

Although we have never had a car seat damaged in transit, If the product has been damaged during transit – do not sign for the delivery when you receive your product without checking the product. When you sign for goods received, there is usually print which you are agreeing that they are in good condition and working order. Always check that they are in good working order and there is no damage before signing for them. If you suspect damage, must add a comment that they are damaged when you sign for the goods so that we can invoke our transit insurance policy on your behalf. In the event that goods have been damaged in transit, you must make a note on the consignment note or refuse the delivery, advise us immediately by email, do not dispose of original packaging if you accepted it, email photo’s of the damage to us straight away so that the process can be started fast for you. Replacement or repair is at the discretion of the transit insurance and insurance may be rejected for any reason. Freight costs are not covered by transit insurance. Claims for missing or damaged items cannot be accepted after 24 hours of receiving your goods. Items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.

Force Majeure

babycarseatsrus.com.au shall not be liable for any delay in performing any of its obligations if such delay is caused by circumstances beyond the reasonable control of babycarseatsrus.com.au and babycarseatsrus.com.au shall be entitled to a reasonable extension of time for the performance of such obligations.